Find answers to frequently asked questions about Domain, Hosting, Server, Email and Website

frequently asked questions

Every website that you visit consists of a domain name and a web host. The easiest way to picture it is to think of the domain name as the address and the hosting as the physical building.

When you’re browsing the web and you type in a URL (i.e. http://www.popcorn.com.bd), your web browser basically queries that domain name (i.e. popcorn.com.bd) and asks it where the website is hosted. The browser then loads up the contents that are stored there.

Hosting is effectively the process of using a server to host a website, and there are all sorts of different types of hosting available out there on the market. POPCORN IT, just like most web hosts offers different packages so that their customers can pay for just the resources that they need. The more popular the website is, the more resources it’s likely to need to function effectively.

The good news is that with POPCORN IT, you can scale your hosting package as and when you need it, so you can start off with Single hosting plan and gradually upgrade to Business or even VPS plan later.

Yes! Hosting comes in all different shapes and sizes, with different setups suitable for different types of a webmaster. In general, hosting can be broken up into the following categories:

Shared Hosting: This is usually the cheapest form of hosting because it’s the most economical when it comes to the use of hardware. Shared hosting means that multiple different websites are all hosted on the same server, with each user being allocated a certain amount of storage space and a certain amount of resources. This is often the best option for hobbyists and bloggers.

VPS Hosting: A virtual private server (VPS) setup is like a shared hosting setup on steroids. It generally uses more powerful hardware and takes its name from the fact that while multiple websites are being stored on the same physical hardware, each uses virtualisation software to allow them to operate independently as though they were dedicated mini-servers.

Dedicated Hosting: Dedicated hosting is a good choice for the pros, and like its name suggests, it involves the use of a server that’s dedicated to a single website. In other words, unlike shared and VPS hosting, the user doesn’t have to share storage space and resources with other people and they have a physical piece of hardware all to themselves.

Cloud Hosting: Cloud hosting allows webmasters to tap into a large bank of servers that are all interlinked and designed to take over from each other if needed. In other words, if you need more resources, the cloud will provide more resources to rise to the demand. Cloud hosting is usually the best option if you want to aim for 100% uptime and don’t care how much you need to pay for it.

POPCORN IT provides a mix of shared and cloud hosting. This setup allows us to provide fast hosting with nearly 100% uptime at an unbeatable price.

Yes! Our all shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.
Of course! We’re all about helping our customers to get their businesses off the ground, and that means that we support e-commerce sites on any of our plans. You can also take advantage of our auto-installers to set up a range of content management systems (CMS) and e-commerce platforms.

Yes, it’s included. All of our Shared Hosting plans come along with email services through cPanel Webmail. The storage for these emails is shared with your website hosting space and you can create an unlimited number of email hosting accounts. However, if you wish to use a comprehensive email suite with chat and collaboration tools, you can opt for Google Business Email.

Yes, you can easily upgrade to one of our higher plans at any time.

Yes, your data is a 100% secure and is backed-up every 7 days.

Yes, we provide SSH access to your domain. Because this is a shared environment, you will not get root access. However, you will be able to achieve most of your requirements by having the rights to access only the files relevant to your domain.

POPCORN has a 30-day money back guarantee with all of the Shared Hosting Plans. If you’re not 100% satisfied with the speed, security, and convenience of POPCORN, just contact Support via live chat or email, available around the clock. Your original payment method will be credited with the full order amount as soon as possible.

If you already have a website and are considering changing your web host, then you will need some assistance with migration. POPCORN provides a migration service that can assist you in getting all your files transferred securely and correctly. Migrating your website can be time consuming and extremely complex so we want to provide you with the best support possible from our team of experts.

Our Support team is always at hand to assist you. You can take a look at all our contact details here.

Not long at all! We’re proud of the fact that setup is instant. That means our new customers can get started straight away without delay. Just create your account and walk through the setup process and you’ll be ready to log in and to start managing your new hosting account immediately.

That depends – what kind of website do you have? And what’s your budget?

As a general rule, shared hosting is the best place to start, and Hostinger’s hosting is suitable for almost any kind of website. Our hosting helps you to keep the costs down during the early days of your website while allowing you to pay only for the resources that you need. If your website starts to take off, you can easily upgrade to higher tier plan and pick up some extra resources.

Ultimately, every website is different. If you’re not sure, why not get in touch with our team so we can chat it through with you and make a personalized suggestion based on your needs?

You might already be familiar with the term ‘bandwidth’ from your broadband provider. At its most simple level, bandwidth is a term that refers to how much data can pass along an internet connection.

When a user accesses your website, they send a request to the server and the server responds by literally serving up your website. Think of it as like turning on a tap. The more that people visit your website, the more water is flowing along the pipe, until you reach a point at which the pipe is full of water and it’s running at full capacity.

The same idea applies to your website. If too many people are trying to access it at the same time, the pipe is filled up and the site starts to slow down and even to stop working altogether. And your hosting bandwidth is what determines the width of that pipe.

MySQL is an open source database management system that uses structured query language (SQL) to access, add to and manage the content of a database. The fact that it’s an open source tool means that it’s a popular choice for software developers, which is why it forms the backbone of many of the most popular operating systems.

Most modern content management system (such as WordPress) use it to store data. Every change that you make in the CMS is recorded in the MySQL database, and then every time a visitor arrives on the site, the content of that database is served up to them.

An SSL certificate is a small data file that uses a cryptographic key to digitally tie your company’s identity with the files that are stored on your webserver. The idea is to prove the identity of the publisher of a webpage and to reduce the likelihood of a visitor accessing sensitive areas of a website without the appropriate security.

When a website has been secured with an SSL certificate, a visitor will see a padlock icon in their web browser and they’ll be connected to the site using the https:// protocol. With the SSL certificate in place and the user accessing the site through https, the connection between the browser and the web server has been secured and sensitive information can safely be transferred.

That’s why people use SSL certificates on e-commerce websites and other types of website that process credit card transactions and other financial information.

We offer free SSL certificates with Business hosting plans.

We take security very seriously because there’s no point having a website if you can’t be sure that it’s safe from attack. We use BitNinja to protect all of our users, and we go out of our way to ensure that our servers are as strong and secure as possible. This includes running advanced, custom-built security software and regularly updating our infrastructure.